Unpaid Rent

Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.

Lost Key(s) or other Security Device(s)

Tenants are liable to the cost of replacing any lost or broken key(s) or other security device(s). If the loss results in locks needing to be changed, the cost of a locksmith to attend, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. There will be an additional cost of £15 for arranging this.

Variation of Contract (Tenant´s Request) — £50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord´s instructions as well as the preparation and execution of new legal documents.

Change of Sharer (Tenant´s Request) — £50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher.

To cover the costs associated with taking landlord´s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.

Early Termination (Tenant´s Request)

Should the tenant wish to leave their contract early, they shall be liable for the landlord's costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy or the expiry of the fixed term, whichever is sooner. These costs will be no more than the maximum amount of rent outstanding on the tenancy

How do we ensure our tenants are protected?

We are a registered member of the Propertymark Client Money Protection Scheme. This is a client money protection scheme to ensure your money is handled in the correct manner. Download a copy of our Propertymark Client Money Protection Certificate here.

We are also members of The Property Ombudsman, which is a redress scheme for consumer complaints.